Legal & Policy Information

Effective as of July 18, 2025

Privacy Policy

Last Updated: July 18, 2025

Refined by Faith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.refinedbyfaith.net, make purchases, or interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Payment information

  • Phone number (if provided)

  • Any other information you provide when placing an order or contacting us

b) Automatically Collected Information

  • IP address

  • Browser type

  • Operating system

  • Access times

  • Pages viewed

  • Referring website addresses

  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Fulfill and manage orders

  • Process payments and send order confirmations

  • Communicate with you about products or promotions

  • Improve our website and customer service

  • Comply with legal obligations

  • Prevent fraud and ensure the security of our services

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers (e.g., USPS, UPS)

  • Website analytics and service providers (e.g., Google Analytics)

  • Legal authorities when required by law

All third-party providers are obligated to keep your information secure.

4. Your Rights and Choices

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent (where applicable)

  • Opt out of marketing emails (via unsubscribe link or contacting us)

5. Data Security

We implement reasonable security measures including HTTPS, encryption, and limited access to personal data. However, no method of transmission is 100% secure.

6. Cookies & Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can disable cookies in your browser settings, but some features may not function correctly.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from minors.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review it regularly.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

📧 Email: support@refinedbyfaith.net
📬 Mailing Address:
Refined by Faith
USA

Terms & Conditions

Last Updated: July 18, 2025

These Terms & Conditions (“Terms”) govern your use of the website refinedbyfaith.net (“Site”) and the purchase of products from Refined by Faith (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms.

1. Website Use

You may use our website only for lawful purposes. You agree not to:

  • Violate any applicable local, national, or international law

  • Harm or exploit minors

  • Attempt to gain unauthorized access to our systems

  • Reproduce, duplicate, or copy any content without permission

2. Eligibility

By using this site, you confirm that you are at least 18 years old or have received parental consent to use the site and purchase products.

3. Product Information & Availability

We strive to display accurate product details, descriptions, and images. However, we do not guarantee that:

  • Product descriptions are always complete, current, or error-free

  • Colors you see on screen will match delivered products exactly

  • Items listed will always be in stock

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payment

All prices are listed in USD unless otherwise stated. We reserve the right to change prices without notice.

We accept major credit cards and secure payment methods. By submitting a payment, you authorize us to charge your selected payment method.

5. Order Acceptance & Cancellation

We reserve the right to:

  • Cancel or refuse any order at our discretion

  • Limit or cancel quantities purchased per person, per household, or per order

  • Cancel suspicious or fraudulent orders

You will receive a confirmation email when your order is placed. If your order is canceled or delayed, we will notify you by email.

6. Shipping & Delivery

Please review our Shipping Policy for details. You are responsible for providing accurate shipping information. We are not responsible for delivery delays caused by incorrect addresses or carrier issues.

7. Returns & Refunds

See our Refund Policy for full details on eligibility and process.

8. Intellectual Property

All content on this site — including text, graphics, logos, designs, images, and product names — is the property of Refined by Faith. You may not reproduce or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Refined by Faith is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our products.

Our total liability is limited to the amount you paid for a product.

10. Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated date. Continued use of the site constitutes acceptance of any changes.

12. Contact Information

For questions about these Terms, please contact us:
📧 Email: support@refinedbyfaith.net

3. Refund Policy

Last Updated: July 18, 2025

At Refined by Faith, your satisfaction matters. If you're not completely happy with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 14 days of the delivery date for most items, as long as they meet the following conditions:

  • Items must be unused, unwashed, and in original packaging

  • Items must be in resellable condition

  • Final sale, clearance, or custom-made items are non-refundable

2. How to Request a Return

To initiate a return:

  • Email us at support@refinedbyfaith.net with your order number, reason for return, and a photo (if applicable)

  • We'll respond within 2–3 business days with instructions

3. Refunds

Once your return is received and approved:

  • Refunds are processed to your original payment method

  • Please allow 5–10 business days for the refund to appear on your statement

  • Original shipping charges are non-refundable

4. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please initiate a return and place a new order.

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with clear photos. We’ll make it right — at no cost to you.

4. Shipping Policy

Last Updated: July 18, 2025

We ship from the United States to most domestic and select international locations.

1. Processing Time

  • Orders are processed and shipped within 1–3 business days

  • Orders placed on weekends or holidays are processed the next business day

2. Shipping Methods & Rates

  • Shipping options and rates are calculated at checkout based on your location and selected service

  • Tracking numbers will be emailed once the order is shipped

3. Domestic Shipping (USA)

  • Standard shipping typically arrives in 3–7 business days

  • Expedited options may be available at checkout

4. International Shipping

  • We offer international shipping to select countries

  • Delivery times vary based on destination

  • Customs fees or import taxes (if applicable) are the responsibility of the buyer

5. Lost or Delayed Packages

  • Refined by Faith is not responsible for packages lost or delayed due to incorrect addresses, carrier delays, or customs issues

  • If tracking shows your item as “delivered” but you haven’t received it, please contact the carrier first, then contact us if unresolved

5. Disclaimer

Last Updated: July 18, 2025

All content and products provided by Refined by Faith are intended for personal, inspirational, and lifestyle use.

1. No Professional Advice

Refined by Faith does not provide legal, medical, psychological, or financial advice. Any content shared on our website, social platforms, or packaging is for informational and inspirational purposes only.

2. Use of Products

Products should be used as intended and according to product descriptions. We are not responsible for misuse or damage caused by incorrect handling or use.

3. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or actions.

6. Contact Information Page

Last Updated: July 18, 2025

Need help or want to get in touch? We’re here for you.

Customer Service Email:
📧 support@refinedbyfaith.net

Mailing Address:
Refined by Faith
USA

Response Time:
We typically respond to all inquiries within 1–2 business days.

Have questions or need help? Reach out!

Email: support@refinedbyfaith.net
Mailing Address:
Refined by Faith
USA

© 2025 Refined by Faith. All rights reserved.